FAQ

Please phone Reception on (03) 9499 8911 to enquire about our fees.

We have HICAPS for private health claiming on the day of your appointment. 

Payments can be made by  EFTPOS, direct transfer and Medipass. 

Telehealth and Clinic

Our therapists are providing both in-clinic and Telehealth services. Telehealth is often convenient when families are in isolation or life is too busy to travel!

Vaccinations

Our staff are fully vaccinated. Parents, guardians and children aged 12 and over can attend our clinic if fully vaccinated and able to show proof of vaccination status. 

Limiting family attendance

We ask that only one parent attend with the child who requires therapy and that you make arrangements for your other children to be cared for at home. If your child is comfortable seeing the therapist alone you can wait in your car with other children and observe the session via a Zoom link. 

Waiting Room closure and Payments

Our waiting room remains closed. Please arrive for your appointment at the scheduled time and you will be taken directly into the clinic room. We offer a variety of options for non-contact payments including Medipass and direct transfer.

Masks

Therapy staff, parents and children aged 8 and over are still required to wear masks - the rules for Allied Health clinics have not changed. 

Illness or isolation

Please call us to reschedule your appointment or change to Telehealth if you or your child has Covid or other signs of illness. If you or your child is a close contact you may attend if you are following current guidelines and have a negative RAT on the day of the session. 

Air Purifiers

We have air purifiers in all areas of the clinic. 

 

Please read this policy carefully. Booking an appointment at Speech Results means that you accept the terms of this policy.

If you have any questions about our cancellation policy, please chat to us. We are appreciative that most of our clients attend their scheduled appointments and adhere to this policy without any issues.

Our Speech Pathologists adhere to the Speech Pathology Australia Code of Ethics. We are committed to high standards of ethical practice and professional conduct at all times. 

Click here to read our full Privacy Policy.

We strive to provide a high-quality Speech Pathology service at all times. If you have concerns about any aspect of our service, please discuss this directly with the Practice Manager. Your feedback is always appreciated and helps us to continually improve and maintain our high quality service.

Contact

218/B Waterdale Road
Ivanhoe VIC 3079
ABN: 82 303 604 992

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